Service 05 / Change
Change management and adoption
Service 05 / Change
Change management and adoption
Sustainable AI adoption depends on more than technology and training
Buying the tool is the easy part. The real challenge is getting busy professionals to change how work is requested, delivered, reviewed and measured. Konexo helps organizations redesign workflows, define success measures, secure leadership alignment and support behavioural changes so AI adoption moves beyond initial enthusiasm and becomes part of everyday delivery.
What we do
Activities and focus areas
01
Change Readiness and Impact Assessment
We start by understanding what will actually change for lawyers, compliance teams, business users and leaders. We assess readiness, identify likely barriers and define the practical steps needed to move from awareness to adoption. > change impact assessment by role and workflow > readiness and adoption risk assessment > change roadmap and implementation plan
02
Stakeholder Mapping
Adoption fails when “the team” is treated as one group. We segment users by role, workflow, confidence, influence and attitude to AI then design adoption journeys that reflect how different people actually work. > persona segmentation, from confident adopters to hesitant users > stakeholder and influence mapping > persona-specific messaging and support plans > targeted adoption pathways by user group
03
Communications and Engagement Program
AI adoption needs a sustained engagement rhythm rather than a launch email. We design what gets communicated, when, by whom and in what tone helping teams understand why change is happening, what it means for them and what good looks like. > adoption narrative and key messages > leadership cascade plan > multi-channel communications calendar > success stories, case studies and practical examples
04
Workflow and Operating Model Design
AI changes how work is requested, allocated, delivered, reviewed and measured. We help redesign the workflows, roles, responsibilities and governance needed to make AI-enabled working practical, controlled and durable. > workflow redesign by use case > role and responsibility implications > outside counsel and managed service implications
05
Capability Building and Leadership Coaching
Training alone is not enough. We help teams build confidence through practical, role-specific enablement, while coaching leaders on the behaviours they need to visibly model and reinforce. > role-based AI enablement sessions > prompting and workflow playbooks > 1:1 coaching for leaders > champion and super-user network design
06
Measurement, Benefits and Continuous Improvement
AI adoption is a continuous programme, not a one-off launch. We define the metrics, dashboards and review rhythms needed to track adoption, identify friction points and demonstrate value over time. > adoption and value dashboard > benefits realization framework > qualitative pulse and sentiment tracking > iteration, hypercare and governance support
Deliverables
What you walk away with: a practical adoption system
01
AI Adoption Roadmap
A clear plan for moving from awareness to adoption.
02
Change and Communications Plan
The narrative, messages, channels, leadership cascade and engagement calendar needed to sustain momentum before, during and after launch.
03
Workflow and Operating Model Blueprint
A practical view of how AI changes work intake, allocation, review, escalation, roles, responsibilities and the relationship with outside counsel.
04
Enablement and Playbooks
Role-specific guidance, workflow playbooks, prompting support, leader scripts and champion materials that help teams use AI in real work.
05
Adoption Metrics and Benefits Dashboard
A measurement framework tracking adoption depth, value, quality, risk and outcomes.
06
Hypercare and Continuous Improvement Rhythm
A post-launch rhythm for feedback, issue resolution, governance reviews and ongoing improvement.
Examples
From our practice
Global Legal Teams
AI and Copilot Enablement Programme
Konexo delivered global training and enablement programmes to embed AI tools within legal teams. The programme combined practical exercises, use case development and governance guidance to support consistent and effective adoption of AI across regions.
Global online platform / multinational legal team
AI adoption readiness for a global legal function
Konexo helped a global legal team move from early AI experimentation to a more structured adoption approach. We supported use case identification, governance, training, prompt guidance and adoption planning helping the team understand where AI could create value and what needed to be in place for responsible, scalable use.
Service 04 / Training
Training and enablement
Service 06 / Run
AI-enabled managed services
Konexo UK, a Division of Eversheds Sutherland (International) LLP. All rights reserved.
Konexo is the name and brand under which the Konexo Entities provide legal or other services to clients around the world. Please be aware that not all services are available from all of the Konexo Entities. For more information on the Konexo Entities, the services they provide and their relationship with Eversheds Sutherland, a global provider of legal services.
The use of the name Konexo is for description purposes only and does not imply that the Konexo Entities are collectively in a single partnership or are part of a global LLP. The responsibility for the provision of services to the client is defined in the terms of engagement between the instructed firm and the client.
US ATTORNEY ADVERTISING DISCLAIMER – Prior results do not guarantee a similar outcome.
Konexo UK, a Division of Eversheds Sutherland (International) LLP. All rights reserved.
Konexo is the name and brand under which the Konexo Entities provide legal or other services to clients around the world. Please be aware that not all services are available from all of the Konexo Entities. For more information on the Konexo Entities, the services they provide and their relationship with Eversheds Sutherland, a global provider of legal services.
The use of the name Konexo is for description purposes only and does not imply that the Konexo Entities are collectively in a single partnership or are part of a global LLP. The responsibility for the provision of services to the client is defined in the terms of engagement between the instructed firm and the client.
US ATTORNEY ADVERTISING DISCLAIMER – Prior results do not guarantee a similar outcome.