Japan
Industrial Safety and Health Act
Impact date: 1 October 2026 Employers will be obliged to take measures necessary to protect their employees from actions by the employer’s clients that harm the employees’ working environment (such as extreme complaints, violence against employees or any other actions defined as “harassment by customers”).
Employer implications/action needed Employers should take steps to comply with the amended law.
Employer risk Failure to comply with the new regulations may result in informal counsel, administrative guidance, or a formal corrective recommendation, and failure to comply with such a recommendation may result in public disclosure of the employer’s non-compliance.
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