8:30 - 9:30
Registration
9:30 - 10:00
Welcome to Amsterdam
10:00 - 11:00
AI Unlocked: Shaping the future of in-house legal teams
Moderated by Rachel Broquard, Service Excellence Partner
Panellists:
11:00 - 11:30
Break
11:30 - 12:00
Global Innovation Showcase: Reimagining client service
Moderated by David Saunders, Head of Konexo
Panellists:
12:00 - 12:30
Our Client Charter: Delivering client-focused excellence
Moderated by Erin Meszaros, Global Client Development Officer
12:30 - 14:00
Lunch
14:00 - 14:45
Breakout 1 (Top Dog) Collective responsibility in motion: Team building for meaningful impact
Stichting SPIN is a foundation that aims to create equal opportunities for all children in Amsterdam North. We provide safe spaces to play, give children a voice, and offer a listening ear and professional guidance to children and their parents and caregivers.
We achieve this by organizing activities for children of all ages at our eight playgrounds, as well as in community centers and various other locations throughout Amsterdam North. Our playgrounds are social and green oases where children can truly be children and play to their heart’s content.
Breakout 2 (The Above) The future of global talent in law firms: Building capability for client-first excellence
Breakout 3 (The Beyond) Sector-focused vision & strategy: Growing client relationships
16:15 - 16:45
Break
16:45 - 17:45
Keynote Service excellence unpacked — Lessons from the Ritz‑Carlton approach
17:45 - 18:15
Closing reflections
18:15 - 20:00
Networking reception
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