Refining relationships, Defining excellence
8:30 - 9:30
Registration
9:30 - 10:00
Welcome to Amsterdam
10:00 - 11:00
AI Unlocked: Shaping the future of in-house legal teams
Moderated by Rachel Broquard, Service Excellence Partner
Panelists:
11:00 - 11:30
Break
11:30 - 12:00
Global Innovation Showcase: Reimagining client service
Moderated by David Saunders, Head of Konexo
Panelists:
12:00 - 12:30
Our Client Charter: Delivering client-focused excellence
Moderated by Erin Meszaros, Global Client Development Officer
12:30 - 14:00
Lunch
14:00 - 16:15
Collective responsibility in motion: Team building for meaningful impact (Top Dog)
Stichting SPIN is a foundation that aims to create equal opportunities for all children in Amsterdam North. We provide safe spaces to play, give children a voice, and offer a listening ear and professional guidance to children and their parents and caregivers.
We achieve this by organizing activities for children of all ages at our eight playgrounds, as well as in community centers and various other locations throughout Amsterdam North. Our playgrounds are social and green oases where children can truly be children and play to their heart’s content.
The future of global talent in law firms: Building capability for client-first excellence (The Above)
Sector-focused vision & strategy: Growing client relationships (The Beyond)
16:15 - 16:45
Break
16:45 - 17:45
Keynote Service excellence unpacked — Lessons from the Ritz‑Carlton approach
17:45 - 18:15
Closing reflections
18:15 - 20:00
Networking reception
© Eversheds Sutherland. All rights reserved. Eversheds Sutherland is a global provider of legal and other services operating through various separate and distinct legal entities. Eversheds Sutherland is the name and brand under which the members of Eversheds Sutherland Limited (Eversheds Sutherland (International) LLP and Eversheds Sutherland (US) LLP) and their respective controlled, managed and affiliated firms and the members of Eversheds Sutherland (Europe) Limited (each an "Eversheds Sutherland Entity" and together the "Eversheds Sutherland Entities") provide legal or other services to clients around the world. Eversheds Sutherland Entities are constituted and regulated in accordance with relevant local regulatory and legal requirements and operate in accordance with their locally registered names. The use of the name Eversheds Sutherland, is for description purposes only and does not imply that the Eversheds Sutherland Entities are in a partnership or are part of a global LLP. The responsibility for the provision of services to the client is defined in the terms of engagement between the instructed firm and the client.
Connect with us
